Identity verification process, AML obligations, appeals procedure, and data handling for Trustab NG's KYC programme.
Trustab NG requires identity verification (KYC — Know Your Customer) for access to full app functionality. This notice explains the KYC process, how your data is handled, your rights, and our compliance obligations under Nigerian law.
Although Trustab NG does not transfer funds, it operates as a financial record-keeping and trust-scoring platform. KYC helps verify that users are who they say they are, prevents fraudulent debt records, and ensures compliance with applicable Nigerian regulations governing digital financial platforms, including guidelines issued by the EFCC and NFIU.
KYC verification is carried out by a regulated third-party identity verification provider operating under applicable Nigerian and international data protection law. Your KYC data is transmitted exclusively to this provider via encrypted HTTPS and is never shared with third parties for any other purpose. The provider retains data in accordance with their own regulatory obligations and our Data Processing Agreement (DPA).
| Status | Feature Access |
|---|---|
| Verified | Full access — Trust Score visibility, premium subscription, contact-based IOU creation. |
| Pending | Verification in progress — core IOU recording features available during review. |
| Not Verified / Rejected | Core features available with reduced functionality. You may appeal (see below). |
If your KYC application is rejected, you will receive a reason code in-app. To appeal:
KYC records are retained for a minimum of 5 years from the date of verification, as required under applicable Nigerian financial regulations. Following account deletion, KYC data is retained for the required period and then securely purged.
Trustab NG does not facilitate money transfers. However, as a platform that records financial obligations between users, we take our AML obligations seriously. We monitor for patterns of fraudulent debt recording and reserve the right to flag suspicious activity to relevant Nigerian authorities, including the EFCC and NFIU, where required by law.